Four service lines that solve the four problems every independent hospitality business eventually runs into. Take one. Take all four. You get the same team either way.
Third-party venue management
You own the building and the brand. We run the business. Full operational control, full P&L accountability, and a weekly number you can trust without being on site to verify it.
This is the right structure for absentee and semi-absentee owners, estates and partnerships that inherited an operating asset, investors who bought a venue and discovered running one is a different job, and owners who want to stay involved in the parts they love and hand off the rest.
A base management fee plus an incentive fee tied to a performance threshold you and we agree on up front. We are willing to put a meaningful portion of our economics behind the result, because we intend to produce one. Terms are set per venue based on revenue scale, condition, and scope.
Consulting, turnaround & feasibility
For owners who intend to keep running the business themselves but want a operator's read on what to change, in what order, and what it will cost.
Scoped as a project with a defined deliverable and end date, or as a fractional retainer where we function as your outside operating partner on a recurring cadence.
For venues that are busy and unprofitable, or quiet and bleeding. We rebuild the cost structure from the ground up: labor model, menu mix and pricing, purchasing, and the handful of operational habits that quietly eat four to eight points of margin. Delivered with a sequenced 90-day implementation plan and the training to make it stick.
Concept, positioning, menu architecture, service model, layout and flow, brand identity, and the pro forma that tells you whether the idea survives contact with reality. We are as willing to tell you not to build it as we are to help you build it.
Site and market analysis, demand modeling, competitive mapping, build-out budgeting, staffing models, and a defensible pro forma with sensitivity ranges. Bank-ready and investor-ready, in the format lenders actually want to see.
Buying a restaurant, venue, or hospitality asset? We run operational diligence on what the seller is not showing you, quantify the deferred maintenance and staffing risk, and build the 100-day integration plan so day one is not chaos. For sell-side, we prepare the operation so it is worth what you think it is.
The most valuable thing we deliver is usually the thing an owner has not been able to say out loud: this concept works, that one never will, and here is which of your three problems is actually one problem.
Haven Hospitality operating principleCustom software & implementation
We write software for hospitality businesses because we needed it ourselves and could not buy it at a price an independent could justify.
Booking and event pipelines, AI phone and text agents, operations dashboards, POS and accounting integrations, and internal tools built around your actual workflow instead of a vendor's assumptions about it.
See the full technology practiceInquiry to signed contract to deposit to run-of-show, in one system, with automated follow-up on every lead that goes quiet.
Answer every call and text, day or night, in your voice. Qualify, quote, book, and hand off to a human when it matters.
Sales, labor, COGS, covers, per-cap, and bookings pulled from your existing systems into one screen that updates itself.
Make your POS, scheduler, payroll, accounting, and CRM talk to each other so nobody is retyping numbers into a spreadsheet.
Inventory counts, line checks, incident logs, maintenance tickets, tip pooling. The unglamorous work that runs on paper today.
Fast, modern sites that convert, wired directly into the booking and CRM systems behind them. No orphaned contact forms.
Marketing & revenue systems
Marketing that is designed against your capacity, your margins, and your calendar. We are not interested in traffic that costs you money.
Every program we run is measured against contribution, not impressions. If a promotion fills the room and destroys the per-cap, we kill it and say so.
Pricing is scoped per engagement. What is fixed is the structure: defined scope, defined term, defined deliverable, and a written statement of what success means before we start.
A defined problem with a defined end. Turnaround plan, systems build, concept development, feasibility study, or a software implementation.
Fixed fee
Typically 4 to 16 weeks
An ongoing retainer where we function as your outside operating leadership: weekly cadence, monthly review, and hands on the work.
Monthly retainer
Minimum six-month term
We take operational control and P&L accountability. You keep ownership, receive reporting, and stay as involved as you want to be.
Base + incentive fee
Multi-year term
We invest alongside you, buy in, or buy outright through our parent platform. For growth, recapitalization, succession, or exit.
Deal by deal
Confidential, no obligation
Every engagement starts the same way: a 45-minute working call, a walk of your P&L and your floor, and a written point of view you can act on whether or not you hire us. No deck, no discovery fee.